{"id":4488,"date":"2026-02-10T10:48:08","date_gmt":"2026-02-10T10:48:08","guid":{"rendered":"https:\/\/brillana.pt\/shipping-returns\/"},"modified":"2026-02-11T11:40:38","modified_gmt":"2026-02-11T11:40:38","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/brillana.pt\/en\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4488\" class=\"elementor elementor-4488 elementor-14\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28cdcb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28cdcb2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6e2055f\" data-id=\"6e2055f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2177194\" data-id=\"2177194\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3e4a00 elementor-widget elementor-widget-spacer\" data-id=\"c3e4a00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52db42 elementor-widget elementor-widget-text-editor\" data-id=\"e52db42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"236\" data-end=\"259\">Shipping &amp; Returns<\/h1><p data-start=\"261\" data-end=\"422\">This page sets out the conditions applicable to <strong data-start=\"313\" data-end=\"350\">deliveries, returns, and refunds<\/strong> made on the website <strong data-start=\"369\" data-end=\"392\"><a class=\"decorated-link\" href=\"https:\/\/brillana.pt\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"371\" data-end=\"390\">https:\/\/brillana.pt<\/a><\/strong>, owned by GESTWEB Contabilidade &amp; Websites, Lda.<\/p><hr data-start=\"424\" data-end=\"427\"><h2 data-start=\"429\" data-end=\"443\">1. Deliveries<\/h2><h3 data-start=\"445\" data-end=\"471\">1.1 Delivery Areas<\/h3><p data-start=\"472\" data-end=\"502\">Brillana delivers to:<\/p><ul data-start=\"503\" data-end=\"620\"><li data-start=\"503\" data-end=\"527\"><p data-start=\"505\" data-end=\"527\">Mainland Portugal<\/p><\/li><li data-start=\"528\" data-end=\"576\"><p data-start=\"530\" data-end=\"576\"><em data-start=\"530\" data-end=\"574\">(Add the Azores and Madeira, if applicable)<\/em><\/p><\/li><li data-start=\"577\" data-end=\"620\"><p data-start=\"579\" data-end=\"620\"><em data-start=\"579\" data-end=\"620\">(Add other countries, if applicable)<\/em><\/p><\/li><\/ul><hr data-start=\"622\" data-end=\"625\"><h3 data-start=\"627\" data-end=\"654\">1.2 Delivery Times<\/h3><p data-start=\"655\" data-end=\"735\">Delivery times vary depending on the destination and the selected shipping method:<\/p><ul data-start=\"737\" data-end=\"847\"><li data-start=\"737\" data-end=\"783\"><p data-start=\"739\" data-end=\"783\"><strong data-start=\"739\" data-end=\"764\">Mainland Portugal:<\/strong> 1 to 5 business days<\/p><\/li><li data-start=\"784\" data-end=\"847\"><p data-start=\"786\" data-end=\"847\"><strong data-start=\"786\" data-end=\"806\">Other destinations<\/strong>: timeframe indicated at the time of order<\/p><\/li><\/ul><blockquote data-start=\"849\" data-end=\"990\"><p data-start=\"851\" data-end=\"990\"><br>Delivery times are estimates and may be subject to delays due to reasons beyond Brillana\u2019s control (e.g., carriers, peak periods, public holidays).<\/p><\/blockquote><hr data-start=\"992\" data-end=\"995\"><h3 data-start=\"997\" data-end=\"1022\">1.3 Shipping Costs<\/h3><p data-start=\"1023\" data-end=\"1134\">Shipping costs are automatically calculated at checkout and displayed before the order is confirmed.<\/p><p data-start=\"1136\" data-end=\"1215\">Brillana reserves the right to change shipping costs without prior notice.<\/p><hr data-start=\"1217\" data-end=\"1220\"><h3 data-start=\"1222\" data-end=\"1247\">1.4 Carriers<\/h3><p data-start=\"1248\" data-end=\"1423\">Orders are shipped through partner carriers.<br data-start=\"1312\" data-end=\"1315\">After dispatch, the customer may receive an email with delivery tracking information (if applicable).<\/p><hr data-start=\"1425\" data-end=\"1428\"><h3 data-start=\"1430\" data-end=\"1457\">1.5 Delivery Failures<\/h3><p data-start=\"1458\" data-end=\"1496\">If the delivery cannot be completed due to:<\/p><ul data-start=\"1497\" data-end=\"1594\"><li data-start=\"1497\" data-end=\"1531\"><p data-start=\"1499\" data-end=\"1531\">Incorrect or incomplete address<\/p><\/li><li data-start=\"1532\" data-end=\"1560\"><p data-start=\"1534\" data-end=\"1560\">Recipient\u2019s absence<\/p><\/li><li data-start=\"1561\" data-end=\"1594\"><p data-start=\"1563\" data-end=\"1594\">Failure to collect the order<\/p><\/li><\/ul><p data-start=\"1596\" data-end=\"1650\">Reshipping costs may be charged to the customer.<\/p><hr data-start=\"1652\" data-end=\"1655\"><h2 data-start=\"1657\" data-end=\"1673\">2. Returns<\/h2><h3 data-start=\"1675\" data-end=\"1711\">2.1 Right of Withdrawal<\/h3><p data-start=\"1712\" data-end=\"1902\">Under the terms of <strong data-start=\"1726\" data-end=\"1753\">Decree-Law no. 24\/2014<\/strong>, the customer has the right to withdraw from the contract within <strong data-start=\"1814\" data-end=\"1825\">14 days<\/strong> from the date of receipt of the order, without the need to provide any reason.<\/p><hr data-start=\"1904\" data-end=\"1907\"><h3 data-start=\"1909\" data-end=\"1957\">2.2 Conditions for Accepting Returns<\/h3><p data-start=\"1958\" data-end=\"2007\">For the return to be accepted, the product must:<\/p><ul data-start=\"2009\" data-end=\"2170\"><li data-start=\"2009\" data-end=\"2037\"><p data-start=\"2011\" data-end=\"2037\">Be in perfect condition<\/p><\/li><li data-start=\"2038\" data-end=\"2070\"><p data-start=\"2040\" data-end=\"2070\">Show no signs of use<\/p><\/li><li data-start=\"2071\" data-end=\"2105\"><p data-start=\"2073\" data-end=\"2105\">Retain the original packaging<\/p><\/li><li data-start=\"2106\" data-end=\"2170\"><p data-start=\"2108\" data-end=\"2170\">Be returned with all included accessories and documents<\/p><\/li><\/ul><p data-start=\"2172\" data-end=\"2258\">Brillana reserves the right to refuse returns that do not comply with these conditions.<\/p><hr data-start=\"2260\" data-end=\"2263\"><h3 data-start=\"2265\" data-end=\"2327\">2.3 Products Not Eligible for Return (if applicable)<\/h3><p data-start=\"2328\" data-end=\"2400\">For hygiene or customization reasons, returns are not accepted for:<\/p><ul data-start=\"2402\" data-end=\"2523\"><li data-start=\"2402\" data-end=\"2429\"><p data-start=\"2404\" data-end=\"2429\">Personalized products<\/p><\/li><li data-start=\"2430\" data-end=\"2474\"><p data-start=\"2432\" data-end=\"2474\">Sealed products that have been opened<\/p><\/li><li data-start=\"2475\" data-end=\"2523\"><p data-start=\"2477\" data-end=\"2523\"><em data-start=\"2477\" data-end=\"2521\">(Add other exceptions, if necessary)<\/em><\/p><\/li><\/ul><hr data-start=\"2525\" data-end=\"2528\"><h3 data-start=\"2530\" data-end=\"2568\">2.4 How to Request a Return<\/h3><p data-start=\"2569\" data-end=\"2646\">To request a return, the customer must contact Brillana through:<\/p><p data-start=\"2648\" data-end=\"2695\">\ud83d\udce7 <strong data-start=\"2651\" data-end=\"2661\">Email:<\/strong> <em data-start=\"2662\" data-end=\"2693\">(adicionar email de contacto)<\/em><\/p><p data-start=\"2697\" data-end=\"2707\">Indicating:<\/p><ul data-start=\"2708\" data-end=\"2775\"><li data-start=\"2708\" data-end=\"2731\"><p data-start=\"2710\" data-end=\"2731\">Order number<\/p><\/li><li data-start=\"2732\" data-end=\"2751\"><p data-start=\"2734\" data-end=\"2751\">Customer name<\/p><\/li><li data-start=\"2752\" data-end=\"2775\"><p data-start=\"2754\" data-end=\"2775\">Reason for return<\/p><\/li><\/ul><p data-start=\"2777\" data-end=\"2845\">After validation, instructions for returning the product will be provided.<\/p><hr data-start=\"2847\" data-end=\"2850\"><h3 data-start=\"2852\" data-end=\"2881\">2.5 Return Costs<\/h3><ul data-start=\"2882\" data-end=\"3000\"><li data-start=\"2882\" data-end=\"3000\"><p data-start=\"2884\" data-end=\"3000\">Return shipping costs are the responsibility of the customer, except in the case of a defect or error attributable to Brillana.<\/p><\/li><\/ul><hr data-start=\"3002\" data-end=\"3005\"><h2 data-start=\"3007\" data-end=\"3023\">3. Refunds<\/h2><p data-start=\"3025\" data-end=\"3220\">After receipt and inspection of the returned product, the refund will be processed within a maximum of <strong data-start=\"3119\" data-end=\"3130\">14 days<\/strong>, using the same payment method as the original order, unless otherwise agreed.<\/p><p data-start=\"3222\" data-end=\"3313\">Brillana reserves the right to withhold the refund until the returned products have been received.<\/p><hr data-start=\"3315\" data-end=\"3318\"><h2 data-start=\"3320\" data-end=\"3367\">4. Defective Products or Order Errors<\/h2><p data-start=\"3369\" data-end=\"3548\">If the customer receives a defective product or an item different from the one ordered, they must contact Brillana within a maximum of <strong data-start=\"3487\" data-end=\"3499\">48 hours<\/strong> after receipt, attaching photographs of the product.<\/p><p data-start=\"3550\" data-end=\"3628\">In these cases, the return and reshipping costs will be borne by Brillana.<\/p><hr data-start=\"3630\" data-end=\"3633\"><h2 data-start=\"3635\" data-end=\"3650\">5. Contacts<\/h2><p data-start=\"3652\" data-end=\"3750\">For any questions related to deliveries, returns, or refunds, please contact us through:<\/p><p data-start=\"3752\" data-end=\"3833\">\ud83d\udce7 <strong data-start=\"3755\" data-end=\"3765\">Email:<\/strong> <em data-start=\"3766\" data-end=\"3793\">geral@brillana.pt<\/em><br data-start=\"3793\" data-end=\"3796\">\ud83c\udf10 <strong data-start=\"3799\" data-end=\"3811\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/brillana.pt\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"3812\" data-end=\"3831\">https:\/\/brillana.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2abc615 elementor-widget elementor-widget-spacer\" data-id=\"2abc615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bca7125\" data-id=\"bca7125\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Returns This page sets out the conditions applicable to deliveries, returns, and refunds made on the website https:\/\/brillana.pt, owned by GESTWEB Contabilidade &amp; Websites, Lda. 1. Deliveries 1.1 Delivery Areas Brillana delivers to: Mainland Portugal (Add the Azores and Madeira, if applicable) (Add other countries, if applicable) 1.2 Delivery Times Delivery times vary [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowhMXADA:productID":"","footnotes":""},"class_list":["post-4488","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - Brillana<\/title>\n<meta name=\"description\" content=\"Brillana cria joias elegantes e intemporais. 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